VACC and TACC is here to support member businesses during these difficult times. This includes assisting with customer communications: letting them know your doors are open.
The Chamber has designed a series of posters, including a 'We're open' sign which can be downloaded, printed and displayed on the business premises.
Additionally, below are some simple templates VACC has put together so that members can kick-start their COVID-19 customer communication plan:
Email
Subject line: We’re open!
Dear [CUSTOMER NAME],
During these otherwise uncertain times, [BUSINESS NAME]’s doors remain open and the team is here to provide the automotive services you need. We have taken on board all government and VACC/TACC guidance on how to safely continue to conduct our services and interact with our valued customers.
This includes adopting some contactless services:
1. CONTACTLESS SERVICE
2. CONTACTLESS SERVICE
3. CONTACTLESS SERVICE
4. CONTACTLESS SERVICE
Book in:
BUSINESS PHONE
BUSINESS EMAIL
BUSINESS WEBSITE
We are here to help keep you safe on the roads
Social media
Do you have social media pages for your auto business? Use them to get the word out there!
For member convenience, VACC has designed some banners and graphics. Download:
Facebook cover graphic
Facebook/LinkedIn post graphic
Twitter post graphic
Instagram post graphic
Additionally, below is a template caption that can be adapted to suit your business.
Dear customers,
We’re open!
During these otherwise uncertain times, [BUSINESS NAME]’s doors remain open and the team is here to provide the automotive services you need. We have taken on board all government and VACC/TACC guidance on how to safely continue to conduct our services and interact with our valued customers. This includes adopting some contactless services: [LIST YOUR CONTACTLESS SERVICES]. E.g key drop-off box facilities, contactless payment options including ‘tap and go’, online banking and over the phone payments, taxi courtesy cars or repair order authorisation via SMS/email etc.
Contact us today:
BUSINESS PHONE
BUSINESS EMAIL
BUSINESS WEBSITE
SMS
OPTION 1
Hi [CUSTOMER NAME], [BUSINESS NAME]’s doors are open and the team is here to provide the auto services you need. Contactless services in place. Book in: [BUSINESS PHONE]
OPTION 2
Hi [CUSTOMER NAME], [BUSINESS NAME] is open and offering [PROMOTION] to our valued customers. Contactless services in place. Book in now: [BUSINESS PHONE]
OPTION 3
Hi [CUSTOMER NAME], [BUSINESS NAME] is open and we have contactless services in place to help safeguard customers and staff. Call to book: [BUSINESS PHONE]
Voicemail
You have reached [BUSINESS NAME]. Our normal hours of operation are from [HOURS] [DAYS], our hours have not been affected by the COVID-19 situation. We have taken on board all government guidance on how to safely continue to conduct our services and interact with you, our valued customer. Please leave us a message with your name and number and we will return your call shortly. You may hang up after leaving your message. Thank you for calling.
We are here to help keep you safe on the roads.