Dr Imogen Reid
Lead, Strategy and Policy
Service Station and Convenience Store Division
Imogen holds the position of Lead, Strategy and Policy at VACC, a role that provides strategic oversight of VACC’s 15 Industry Divisions, including divisional responsibilities for the commercial vehicle and fuel retailing sectors of the automotive aftermarket.
Imogen is also Manager, Women in Automotive, a VACC initiative that works to attract, support and raise the profile of women working across the automotive industry.
Prior to joining VACC, Imogen has held senior policy positions in Canberra and the United Kingdom, contributing to high-level policy advocacy across multiple international fora. She is a strong advocate for increasing women’s participation both domestically and globally.
Imogen has a PhD in International Business from Monash University and King’s College London and a Bachelor of Business Marketing (First Class Honours) and Bachelor of Arts from Monash University. In 2016 she undertook further study in mediation and conflict resolution in Zug, Switzerland.
Industry Policy Advisor
Automotive Repairers Division
Automotive Electrical Division
Engine Reconditioner & Radiator Service Division
Victorian Tyre Dealers Association
John holds the position of Industry Policy Advisor at VACC, providing divisional oversight for the automotive repairers, engine re-conditioner, radiators and tyre retailing sectors. Having previously trained and worked as a specialist automotive technician, John provides technical expertise to the VACC policy team and broader member network.
Prior to joining VACC, John owned a retail small business, providing him with expertise in small business development and a comprehensive understanding of small business regulations.
John represents member interests across a number of industry and government committees:
John is a trade qualified automotive technician. He holds a Diploma of Business Management (Box Hill) and is undertaking Corporate Governance training with the Australian Institute of Company Directors.
Industry Policy Advisor
Farm and Industrial Machinery Dealers Association of Victoria
Motorcycle Industry Division
Used Car Traders Division
Victorian Automobile Dealers Association
Michael’s current role is Industry Policy Adviser at VACC. This includes divisional management of VACC’s franchise passenger vehicle, motorcycle and farm machinery members, as well as automotive dismantling and recycling. Michael has extensive experience of Licenced Motor Car Trader (LMCT) practices and is considered a subject matter expert on Motor Vehicle Duty, the Personal Property Securities Register, Australian Consumer Law and End-of-Vehicle-Life policy. He represents members’ interests on several industry groups including:
Prior to joining VACC, Michael occupied senior roles within the international car rental sector.
He holds a Master of Business Administration (University of Canberra), Certificate in Business Analytics (Harvard Business School) and is a current candidate for Master of Business Law at Southern Cross University (due for graduation 2021).
Industry Policy Advisor
Automotive Dismantlers and Recyclers Division
Body Repair Division
Towing Operators Division
Kathy is an Industry Policy Advisor at VACC, a role she commenced in January 2021. Kathy provides divisional management for the body repair and towing operators divisions. This includes the formulation of policy responses to government and driving regulatory and legislative change on behalf of members.
As a skilled legal practitioner, Kathy has extensive experience in dispute resolution and litigation, and brings with her a detailed knowledge of insurance claim processes, having spent 15 years working in the automotive insurance industry.
Kathy proactively identifies and responds to industry sector issues with respect to consumer, member and legal implications.
Kathy holds a Bachelor of Business from Victoria University and received her Master of Laws – Juris Doctor from Monash University. Kathy is a qualified legal professional.
Manager, Business & Consumer Affairs
John holds the position of Manager, Business and Consumer Affairs at VACC. This role provides detailed consumer complaint advice to VACC members across a range of industry sectors. With over 20 years’ experience, John is considered an expert in Australian Consumer Law and the proceedings of the Victorian Civil and Administrative Tribunal (VCAT).
Prior to joining VACC, John has held the positions of National Customer Service Manager and National Training Manager with a large, multi-national automotive franchise dealership. He has also owned, and run, his own automotive small business, specialising in sports and prestige cars.
John is a qualified mechanic and holds a Diploma of Retail Management (Automotive), a Certificate 4 in Workplace Training from RMIT and is a trained mediator (Monash Law School).
Team Leader, Industry Admin Services
Despina is Team Leader, Industry Administration Services at VACC. Her role provides management of VACC’s administrative staff and direct administrative and technical support to the industry policy team.