New VACC Accreditation standards

24 April 2023

Following an accreditation review in 2014, and two studies in 2019, VACC introduces you to the new VACC Accreditation.

Industry accreditation standards have focused on factors such as tools, qualifications, and workshop equipment. However, in recent years, there has been a call for customer-focused standards.

Australian Consumer Law and other consumer standards also require businesses to maintain a continued focus on meeting customer expectations while having suitable processes in place. To align with industry values, VACC Accreditation is here to help your business meet some of these requirements.

The VACC Executive Board developed the Accreditation. It concentrates on five main pillars: The Approach to Customers, Resolving Complaints, Customer Privacy, Reducing Customer Risk, and Business Competence. Each pillar focuses on specific actions that have value to customers and brings a heightened level of security and integrity to the retail process.

Download: VACC Accreditation brochure

For more information:
9829 1167
accreditation@vacc.com.au
vacc.com.au/accreditation