Media releases

Servicing win for industry

16 September 2020

The Victorian Automobile Chamber of Commerce (VACC) welcomes the news that Stage 4 restrictions pertaining to logbook and scheduled vehicle servicing have been eased, after a long and collaborative discussion with the Victorian Government.

Any vehicle, be it for a permitted industry or a member of the public, can now have a routine service or scheduled service performed.

“VACC has been in constant dialogue with the Victorian Government and is pleased that the government has listened to our reasoned arguments and put the safety of motorists first,” said VACC CEO, Geoff Gwilym.

Previously under Stage 4 conditions, motorists living in the metro Melbourne area were not permitted to book routine servicing (logbook or scheduled maintenance) for their vehicle/s as a standalone service. Additional service work to a vehicle was only lawful when urgent vehicle repairs were being undertaken – in those cases, maintenance and servicing could then be completed at the same time, to keep the vehicle roadworthy. As a result, many metro Melbourne motorists were left vulnerable. 

“VACC research indicates that Victorian new car dealers saw an 81.1 percent drop in vehicles presented for service between June and August. This, when factoring in motorcycles and trucks, could have led to half a million vehicles missing their regular service ‘window’ by December – if the government had not listened to industry feedback and insight. Critical repairs may have been missed. This is not only dangerous but would have produced a backlog that was unlikely to be cleared in time for the end-of-year holiday period,” said VACC CEO, Geoff Gwilym.

The automotive industry is ready to safely provide their services to metro Melbourne motorists once again. Business owners have adapted quickly in order to adhere to government COVID-19 safety advice, with many businesses adopting a contactless service model and implementing options such as key drop-off box facilities, contactless payment (‘tap and go’, online banking or over the phone payments), emailing of invoices and work authorisation via SMS or email.

VACC applauds the government’s move to review the servicing restriction placed on motorists and the automotive industry and continues to support decisions made to protect the safety of all Victorians. The servicing announcement reflects the government’s commitment to maintaining motorist safety and recognises the essential role that the automotive industry plays in the community and the economy.


Related VACC news story: Servicing permitted
Business Victoria (FAQs): Can routine vehicle maintenance be performed by automotive garages?

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