Will I void my warranty?

22 May 2020

Do your homework first

A question I’m often asked is: Will my warranty be void if I don’t have my vehicle serviced at the dealership where it was purchased?

The short answer is no.

Research shows that many Australian motorists have scheduled servicing conducted at a franchise dealer – often the one from where they bought their vehicle – for the entirety of the warranty period. After that time, many people choose to visit aftermarket repairers for their service and repair requirements.

That makes perfect sense. However, there are some things to keep in mind before you entrust your vehicle with any business.

Firstly, are genuine parts and equipment – or parts that are fit for purpose – being used? You should ask this question up front and if you don’t receive a reply in the affirmative, then you should go elsewhere.

The second main consideration is whether your chosen service centre has the necessary training and equipment to correctly maintain your vehicle.

As a general rule, you may pay more for servicing at franchise dealers. But there are good reasons for this. Dealers have invested in all the necessary tools and equipment, they use genuine parts, and they have access to factory-backed training and technical information.

Aftermarket repairers may have this too. But they may not. So, you should conduct some research before engaging the services of a new or unknown repair centre. Seek a reference or check online reviews.

Above all, keep in mind that it’s your vehicle, so you’re free to take it wherever you like.

Words: VACC CEO, Geoff Gwilym. As featured in the Herald Sun 22 May 2020.

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